Milltex Terms & Conditions of Sale
By proceeding, I acknowledge that I have read and agree to the following terms and conditions:
All sales made by Milltex Blanks Inc. (“Seller”) to you (“Customer”) are governed by the Terms and Conditions of Sale below, unless otherwise agreed to in writing by Milltex.
Wholesale Account Qualification
Milltex Sportswear Inc. manufactures and distributes blank apparel primarily for the decorated apparel industry — including screen printers, embroidery houses, promotional distributors, and DTG/DTF printers.
To qualify for a wholesale account:
• Customers must provide valid business information.
• A resale certificate or state seller’s permit (U.S.) or GST/HST number (Canada) is required for sales tax exemption.
• Account approval typically takes 1–2 business days.
Accounts without valid resale documentation will be charged applicable sales tax.
Retail customers can purchase in smaller bundle packs through our consumer site.
Pricing
All prices are in U.S. Dollars and are FOB Milltex warehouse (Buffalo, NY; Mississauga, ON; or Halifax, NS), unless otherwise stated.
Prices are subject to change without notice. Orders will ship at prices prevailing on the date of shipment. Any pricing disputes must be raised in writing within 30 days of the invoice date. Disputes submitted after 30 days are considered waived.
Milltex reserves the right to change or discontinue styles, colors, fabrics, or packaging without prior notice. Slight color variances between dye lots are normal and not considered defects.
For current pricing, stock levels, and restock timelines, please log in to your wholesale account or contact csr@milltex.co.
Payment Terms
All orders must be prepaid unless the customer has been approved for Net 30 terms.
Credit terms are issued through our credit insurance partner and typically approved within one business day.
Accepted payment methods:
Major credit cards (no fees for wholesale accounts)
ACH or wire transfer
Net 30 (with approved terms)
Invoices not paid within the specified terms will incur a 1.5% monthly finance charge (or the maximum allowed by law).
Customers are responsible for all collection costs, attorney fees, and administrative expenses resulting from non-payment.
Milltex reserves the right to suspend or terminate any account due to delinquency or breach of these Terms.
Orders and Shipping
Orders received by 12:00 PM (EST) typically ship the next business day.
Orders may ship in full or partial from multiple Milltex warehouses (Buffalo NY, Mississauga ON, Halifax NS).
There is no minimum order quantity.
Orders can be placed online at www.milltex.co or by email at csr@milltex.co.
Customers receive an order confirmation via email immediately upon order placement.
If no confirmation is received, the order has not been processed.
Orders that are modified or canceled after being packed are subject to a 15% restocking fee.
Additions to existing orders already in process will be treated as new orders.
Milltex offers free ground shipping on orders over $250 within the continental U.S.
For all other orders, freight charges apply and are calculated at checkout.
Milltex is not responsible for delays, damages, or losses in transit caused by carriers or third-party fulfillment agents.
Orders refused or unclaimed will incur all freight costs plus a 15% restocking fee.
Will Call / Pickups
Local customers may arrange warehouse pickup by contacting csr@milltex.co.
Pickup hours are 9:00 AM – 4:00 PM (local warehouse time).
Orders not collected within 5 business days of pickup notification will be restocked and charged a 15% restocking fee (minimum $25).
International Orders
Milltex ships worldwide.
Customers are responsible for all international freight, duties, and taxes, and for clearing customs.
Free freight does not apply to international orders.
Restrictions on Sale
Milltex products are intended for decorated resale and approved wholesale channels.
Customers may not advertise or resell Milltex products on third-party marketplaces (e.g., Amazon, Walmart, eBay) without prior written approval.
Violation may result in immediate account termination.
Return Policy and Claims
Customer satisfaction is important to Milltex.
It is the customer’s responsibility to inspect and verify merchandise before decorating or altering.
Once merchandise is printed, washed, embroidered, relabeled, or modified in any way, it is non-returnable.
To file a claim:
Claims must be submitted within 7 business days of delivery.
Include order number, photos, and description of the issue.
Returns must be authorized in advance and accompanied by an RA (Return Authorization) number.
Unauthorized returns will be refused.
Returned goods must be in original, unaltered condition and shipped freight prepaid.
Restocking fees (up to 15%) may apply.
Samples, clearance, and promotional items are final sale.
Product Testing / Performance
Customers must conduct their own print and wash tests prior to full production.
Pigment-dyed and vintage items are garment washed for a unique finish — natural color variation, distressing, and tonal differences are intentional and not considered defects.
Color transfer may occur; please wash separately and follow garment care instructions.
Product Warranty
Milltex makes no warranties, express or implied, including merchantability or fitness for a particular purpose.
All garments are sold “as is.”
Limitation of Liability
In no event shall Milltex Sportswear Inc. be liable for indirect, incidental, or consequential damages, including loss of profits or production delays, even if advised of such possibility.
Our total liability shall not exceed the invoice amount of the goods in question.
Force Majeure
Milltex shall not be held liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to: natural disasters, labor disputes, supplier failures, transportation delays, government actions, or other force majeure events.
In such cases, Milltex may substitute comparable goods or cancel orders without penalty.
General Provisions
All sales are subject exclusively to these Terms and Conditions.
Any differing terms in customer purchase orders are expressly rejected. No amendment or modification is binding unless authorized in writing by Milltex management.
If any term is found invalid or unenforceable, the remaining provisions shall remain in effect.
Acceptance of these Terms occurs by signature, electronic acknowledgment, or account registration on www.milltex.co.
These Terms, along with Milltex invoices, constitute the complete agreement between Milltex and the Customer.
MILLTEX SPORTSWEAR INC.
600 Riverwalk Parkway, Suite 100
Tonawanda, NY 14150
📞 716-774-2700
Office Hours: 9:00 AM – 5:00 PM (Mon–Fri)